Technical Support
Get help with technical issues and troubleshooting
Common Technical Issues
Below are solutions to the most common technical issues our players encounter. If you can't find a solution here, please contact our support team for personalised assistance.
Login Problems
Click the "Forgot Password" link on the login page and enter your registered email address. We'll send you a password reset link. If you don't receive the email within a few minutes, check your spam folder.
Accounts may be temporarily locked after multiple failed login attempts. Wait 30 minutes and try again, or contact our support team for immediate assistance.
Game Issues
Try the following steps: 1) Refresh the page, 2) Clear your browser cache and cookies, 3) Try a different browser, 4) Disable browser extensions, 5) Check your internet connection. If the issue persists, contact support.
No, your bet is not lost. Game results are determined server-side. If a game freezes, the outcome is recorded and any winnings will be credited to your account. Check your game history to verify.
Payment Issues
Most deposits are instant. If your deposit hasn't appeared within 15 minutes, check your bank account to confirm the transaction was processed. Contact support with your transaction reference number for assistance.
Withdrawal times vary by method: Cryptocurrency and PayID are instant, e-wallets take 24 hours, and cards/bank transfers take 3-5 business days. Ensure your account is verified to avoid delays.
Browser & Device Issues
We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser updated to the latest version.
Try clearing your browser cache and cookies. Ensure your browser is updated. If using a mobile device, try rotating to landscape mode or accessing via our mobile app for optimal display.
System Requirements
Ensure your device meets these requirements for optimal performance
| Platform | Minimum Requirements | Recommended |
|---|---|---|
| Desktop | Windows 7 / macOS 10.12, 4GB RAM, 2Mbps internet | Windows 10 / macOS 11, 8GB RAM, 5Mbps+ internet |
| Mobile (iOS) | iPhone 6s, iOS 12.0 | iPhone 8 or newer, latest iOS |
| Mobile (Android) | Android 7.0, 2GB RAM | Android 10.0+, 4GB RAM |
Contact Technical Support
If you're still experiencing issues, our technical support team is available 24/7 to assist you:
- 📧 Email: [email protected]
- 📞 Phone: 1800 123 456
- 💬 Live Chat: Available on our website and app